To provide quality pre-hospital care, training and education focused on positive patient outcomes and student experiences.
Together with our stakeholders we will deliver an accountable, professional and responsive pre-hospital medical service that fosters a team culture of safety and improvement through the development and delivery of exceptional pre-hospital care, training and education.
At the core of all that we do Paramedical Services adopts the HEART values:
H = Honesty
We believe that we must be honest and open with our customers, our clients, our distributors and our employees. We believe that openness and honesty makes for the best relationships because it leads to trust, commitment and confidence. Strong and positive relationships that are open and honest are a big part of the way we do business.
E = Excellence
Excellence means that we deliver what we promise and add value that goes beyond what is expected. We achieve excellence through innovation, education and preparedness. No matter how good the Paramedical Services brand, product, service and processes are, we will continue to strive to make them even better.
A = Accountability
We take personal accountability for our actions and results, and focus on finding solutions and achieving outcomes. We actively engage in discussions and commit to decisions once they are made and involve others in decisions and plans that affect them. We believe in keeping our promises and commitments to others and personally commit to the success and wellbeing of teammates.
R = Respect
We recognise the value and dignity of every person who is associated with our Services. It is our responsibility to care for all with whom we come into contact, with justice and compassion no matter what the circumstances, and we are prepared to stand up for what we believe and challenge behaviour that is contrary to our values.
T = Teamwork
We believe in collaboration and teamwork, which enable us to combine the best ideas and skills in order to find the best solutions. We nurture a positive, productive and supportive team spirit based on acceptance and respect across genders, races, nationalities, ethnic backgrounds and religious orientations.